Shedd Aquarium

Mobility: Exhibits, restrooms, most program locations fully accessible. Wheelchairs/rollator walkers free (first-come, first-served at info desk, ID required). Accessible restrooms throughout; family/companion restrooms; adult changing tables (ground level family restroom, Bubble Net food court all-gender restroom). Accessible seating in Abbott Oceanarium. Accessible parking nearby (Museum Campus lots). Passenger drop-off area. Accessible entrance with touchless security screening. Accessible tours (Must See, penguin/shark encounters).[26, 27, 28, 29] Hearing: ASL interpreters available (no charge, 2 weeks notice via contactus@sheddaquarium.org or 312-939-2438). Assistive Listening Devices available (info desk, 4-D Theater). Closed captioning for 4-D Experience. Real-time captioning for Animal Spotlights (2 weeks notice). Hearing Loop currently down.[26, 27, 30] Visual: Recorded audio description for 4-D Experience (request device). Tactile models (penguin, sea otter) in Polar Play Zone with audio playback. Live audio description for Animal Spotlights (2 weeks notice). Aira service available (free via app) for sighted assistance.[26] Sensory: Sound-reducing headphones available free (info desk, Oceanarium, 4-D Theater, ID required). Quiet Room available (Main Level off Grand Hall). Sensory-friendly app mentioned (verify details). Calm Waters exclusive low-sensory events (limited capacity, low-sensory spotlight w/ASL, animal encounter, free 4D). Animal Spotlights are inclusive/relaxed spaces. Construction noise possible.[26, 27, 30] Service Animals: Welcome (dogs/miniature horses per ADA). Must be controlled. Restricted from Coastal Walkway/some behind-the-scenes areas. Relief areas outside. ESAs/pets not permitted.[26, 27] PCA Policy: Paid PCAs get free admission (request via 312-939-2438 option 9 when booking).[26, 27, 30] Parking: Accessible parking in nearby Museum Campus lots.[26, 28, 29] Entrances: Accessible main entrance with touchless screening.[26, 28] Other: AEDs throughout. Shedd Go! App available.[26, 28] Contact: sheddaccessibility@sheddaquarium.org, Phone: 312-939-2438.[26]